Webphone – Let’s Talk ICT

Webphone — business softphone

User-friendly application for calls and SMS aimed at business users. Available on all popular platforms and web browser.

Communicate on any device

Webphone is available on all popular desktop and mobile platforms: Windows, macOS, Linux, Android, and iOS. You can also use the app directly from your browser.

Dialpad

You can select your caller ID before making calls. Using call history, you can double click to redial your last destination. Dial numbers using the touch screen or keyboard.

Calls

Automatic or manual call recording, additional call to the second line with the possibility to organise 3-way calls. Transfer calls immediately or by calling first. Integration with CRM, phonebooks, call history and call parking.

Information from CRM systems and Zapier

Access caller information, deals, tickets and add call notes in real-time during conversations or within the phonebook or call history. Integration with Zapier is also available to display any information from third-party services during a call.

SMS

Send and receive SMS from multiple phone numbers. Different Webphone users can chat with the same number at the same time with a single message history.

Call parking

Busy slots are updated in real-time. A display of how the call has been parked and the time remaining. Quickly make a call to a busy slot or instantly transfer the call to the desired party.

Queue membership

Easily join or leave assigned ‘Queue’ or ‘Queue callback’. The number of waiting calls is displayed. If you are not currently present in an object, you can still pick up a waiting call.

Voicemail

Listen to and download messages from multiple voicemails. Update the voicemail greeting when needed. Quickly dial a number and view caller information from CRM.

Phonebooks

Access to multiple phonebooks. Phonebooks can be read-only or editable. The status of other users from the PBX is displayed. View contact information from CRM.

Call History

Various filters to find the right call. Quick callback. Useful information about the call, including which number the incoming call came to or which caller ID was used for the outgoing call. Listen to and download call recordings and see information about the caller from CRM.

Listen to recorded calls

Listen to and download call recordings from history if you need to recall call details. A single call can have multiple recordings—you can stop and start recording again at any time during the call.

Flexible customisation

Busy slots are updated in real-time. A display of how the call has been parked and the time remaining. Quickly make a call to a busy slot or instantly transfer the call to the desired party.

Frequently asked questions

What is a Webphone?

PBX (Private Branch Exchange) is a telephony system for both internal company communication and external communication. Traditional PBX uses copper lines and on-site hardware that requires maintenance, tying you to a specific location and offering limited features by today’s standards.

Hosted PBX, on the other hand, is a cloud-based system using VoIP (Voice over Internet Protocol). It can be accessed from anywhere with an internet connection, enabling you to move or open new offices without delay.

Additionally, the hosted PBX offers a full suite of advanced call routing features, including the ability to handle hundreds of simultaneous calls to one central number, smart queue routing, call recording, employee performance reports, integration with third-party systems, and more.